STATELINE, Nev. – Guests at Heavenly Mountain Resort were rope evacuated from a broken lift on Sunday, Jan. 11, after spending more than an hour on the chair.

At around 1:30 p.m., the Boulder Lift stopped operating. The lift maintenance team responded immediately but was unable to get the lift running again. At 2:50 p.m., the decision was made to have Ski Patrol rope evacuate the guests on the chair.

“Heavenly Ski Patrol evacuated 55 guests, with no reported injuries, and the evacuation was safely completed at approximately 5 p.m.,” said Shaydar Edelmann, VP and GM of Heavenly Mountain Resort, in a statement to the Tribune.

“We apologize to our skiers and riders who were inconvenienced by this event and greatly appreciate the efforts of our team members who safely took care of our guests,” Edelmann continued. “We place the highest value on the safety of our guests and will resolve the issue before re-opening the Boulder Lift to the public.” 

Boulder Lift remains closed until further notice.